Give Clients Exactly What They’re After
When the Birnies decide to do something, they like to do it well and get the right solution for the job. Based on their experience to find a reputable motor home shade supplier, Lyn Birnie offered to share their story to save others the hassle they went through.
After purchasing their new Jayco motorhome, the Bernies started down the path of following their brother in law’s advice to protect their investment in between trips. Him being an engineer who had owned a motor home for 15 years and had a lifetime of experience with working on vehicles, they knew his advice mattered.
Lyn had a clear vision of the type of structure they needed. Their property is on an acreage and in a hail zone so they wanted to ensure their investment was protected from the harsh elements when they were not on one of their adventures. Their wish list included a cantilever structure made of a durable substrate (not a sun sail) that will withstand all weather conditions including high winds and hail, is highly functional, offers maximum coverage, has great aesthetic flair and also ensures there is adequate clearance to limit the chance of accidental bumps while being parked.
We agree, this is not a small order.
But little did she realise how challenging it would be to find a supplier who could give them exactly what they were after. In Lyn’s words “it turned into a long, drawn-out problem, the shed suppliers told me it couldn’t be done and we had to have one of their standard designs. The cantilever suppliers kept referring me from one supplier to the next”.
They were about to settle for a standard metal structure when a materials supplier suggested they give Versatile Structures a call. Lyn said “Versatile Structures were great, right from the first call. Dave from their Sales Team was here the next day to measure and quote and he understood exactly what we wanted.
The rest is history – Versatile Structures met and exceeded all the Birnie’s requirements. We custom-designed and built the ideal cover constructed from Monotec 370, a high-strength substrate for ultimate hail protection, with fixed edges to all sides for maximum footprint coverage and high durability powder coat system to all steelwork and took care of the engineering and council building approvals.
The Birnies are very pleased with the result and Lyn commented: “It’s clear why Versatile Structures is winning awards. Their end-to-end customer service is amazing, and Dave even followed up with me during construction and afterwards to see if I was happy”.
If you find yourself in a similar situation as the the Bernies, give our team a call on (07) 3271 4519 or 0405 401 500. No project is too big or too complicated for us.
Jamie Howard - Director
Co-founder and Director Jamie has been hands-on in the shade and steel industry since leaving school. With over 15 years’ experience in shade, membrane and steel projects, Jamie is excited about the design opportunities shade structures offer in the commercial and industrial sectors. Jamie’s extensive design skills give him a competitive edge in situations with technical design complexity. He has won two personal industry awards for his designs, alongside many company-won awards.